A Sunday Morning Chat with Comcast

A Sunday morning chat with Comcast...

• ANTHONY_ > My Issue: I spoke with a customer service rep a week ago and he made modifications to my account but he also removed my free HBO subscription so now I can not access it any longer.
• Deeksha > I am here to assist you.
• ANTHONY_ > hi
• Deeksha > Hi, Anthony.
• Deeksha > As I understand, you want to check for the HBO subscription on your account, am I correct ?
• ANTHONY_ > Yes. I originally signed up for a package last year that included HBO. When I worked with a customer service rep last week, he fixed somethings but it looks like HBO was removed.
• Deeksha > I will be more than happy to help you on checking on your issue. I assure you that by the end of this chat ,I will either resolve your issue or will guide you for best available resolution.
• ANTHONY_ > thank you
• Deeksha > You are most welcome.
• Deeksha > Would you mind waiting for a couple of minutes while I research that for you?
• ANTHONY_ > Yes that's fine.
• Deeksha > Thank You!
• Deeksha > While waiting let me tell you about the Xfinity Customer Commitment – it's our promise to our customers to provide you the best customer experience and stand behind our products and services.
• Deeksha > Thank you for patiently waiting.
• Deeksha > Anthony, as I have checked your account, I would like to inform you that currently free HBO is not available on the account.
• Deeksha > I can provide you the HBO for $15.00.
• ANTHONY_ > Yes. I know that. I had it before I spoke with the rep last week. I had a 24 month free HBO package with my 2 year double play
• ANTHONY_ > but he removed it
• Deeksha > I apologize for the inconvenience.
• ANTHONY_ > I would like it back on.
• ANTHONY_ > but not for $15. i would like my promo package deal
• Deeksha > If you wish I can also provide you the preferred tier for $14.99 you will get the 220+ channels and HBO free with this.
• ANTHONY_ > No. I dont need those extra channels, and that normally would only cost me $10 a month anyway!
• Deeksha > I apologize for the inconvenience. I am unable to check the HBO for $10.00 on the account.
• ANTHONY_ > I would like to just have my promo package i signed a 2 year CONTRACT with back.
• Deeksha > As you are a valuable customer, I can provide you $10.00 credit with the preferred tier.
• ANTHONY_ > I dont want the preferred tier. I just want my HBO subscription back at the price i signed my contract for
• ANTHONY_ > Are you unable to review the contract I signed in Feb 2015?
• Deeksha > I have checked the account I can see you were provided the HBO free for 24 months.
• ANTHONY_ > Yes. So how come I don't have it anymore?
• Deeksha > No worries, Let me connect you with the correct department who will help you with the issue to resolve.
• Deeksha > Please stay connected to the chat for the next available representative. Thank you for choosing Comcast for your entertainment needs.